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Jyotisman Laha

Profile

Jyotisman has over 17 years’ experience in the Information Technology, Software and Hardware development fields with expertise in technical writing.  He is a dedicated individual with exceptional abilities in documentation and technical writing, works well in both a team environment and on individual assignments.

Strengths & Skills

  • Communication Skills demonstrated in my previous and current roles
  • Analytical Skills dealing with various issues in the different roles
  • Delivery Skills demonstrated comprehensive experience in a technology role delivering technical documentation for a high availability, multi user critical systems

Experience

Sydney Trains, Training and Technical Writer, 2013 – Present

Responsible for documenting the various processes and procedures within Control Systems. Liaise with the various teams in Control Systems to work out the established processes and procedures, and document them appropriately. Tools used: MS Word, Visio. Work with the design team to produce Maintainer project briefings for the various Control Systems projects and deliver them to the Maintenance team prior to the actual commissioning of the project. Tools used: MS PowerPoint, Word, Visio.

Produce project handover packages after the completion of a Control Systems project. Work together with the design team, maintenance and asset management to put together project handover packages for commissioned Control Systems projects. Tools used: MS Word, Visio. Produce safety related documentation for Control Systems project commissioning’s.

Covata,  Senior Technical Writer, 2012 – 2013

Produce User documentation for Covata’s suite of client applications. The applications were developed for Windows operating systems and iOS.  Tools used: MS Word, Visio. Produce online help (Microsoft Compiled HTML Help) for Covata’s suite of Windows applications.  Tools used: HTML Help Workshop, Visio. Storyboard and produce training videos for key features of Covata’s applications.  Tools used: Camtasia Studio 8.

Create process documentation for Technical and Security processes – worked closely with Technical Team Leads and Chief Security Architect to create process documentation for processes within Covata for submission to relevant authorisations for Common Criteria accreditation.

Viocorp, Senior Technical Writer, 2010 – 2012

Prepare and publish User documentation for Viocorp’s suite of media asset management, web casting, and content management system tools. Tools used: MS Word, Visio, XML. Prepare and publish Application Programming Interface (API) documentation for the different Viocorp APIs. Tools used: MS Word, Visio. Prepare User Stories for new products – worked with Product Owners and Project Managers to prepare workflows, User Stories, Acceptance criteria and Test Cases for new products.

Create process documentation for Technical, Sales, Marketing processes – worked closely with Technical Team Leads and Marketing management to create comprehensive process documentation for key processes within Viocorp. Create training videos on company’s tools to provide training to the customers. Tools used: Adobe Captivate. Manage technical writer– mentored, guided and supervised other technical writers.

VaST Systems Technology Corporation, Technical Writer, 2005 – 2010

Prepare and publish Virtual Processor Model (VPM), Platform and Peripheral Model User Guides. Worked closely with developers to produce detailed User Guides aimed at software developers using VaST VPM technology and Tools.  Tools used: MS Word, Visio, Adobe Distiller. Prepare and publish VaST Tools User documentation.  The documentation was produced using HTML and deployed together with the Tools as a plug-in via the Eclipse Plug-in Development Environment. Tools used: HTML, XML, Visio, Eclipse

Review Statement of Work (SOW), Implementation Status Reports (ISR), and Test Reports. This involved liaising with Developers and Marketing to ensure specific features (such as Instruction Sets for processors) were correctly defined to the Customers via SOWs and ISRs. Created and maintained VaST

Actron Air Pty Ltd, Documentation and Certification Engineer , 2004 – 2005

Prepare and publish documentation for the consumer (Air Conditioning Industry): Product Operating and Installation Instructions, Instruction Manuals, Catalogues, Technical Brochures, Internal Work Instructions. Tools used: MS Word, Excel, Adobe Distiller. Worked on the development of a new colour-touch-screen wall controller. This involved working with design engineers in the preparation of button layout, screen menus and a simple simulation of the touch-screen operation in HTML. Tools used: Corel Draw, Adobe Acrobat, Adobe Distiller.

Cisco Systems – WNBU Sydney,  Documentation Engineer (ASIC Design) , 2001 – 2004

Powerbox Australia, Electronics Design Engineer – Switch Mode Power Supplies, 2000 – 2001

Konica Australia – R&D,  ASIC Design Engineer, 1998 – 2000

 

Qualifications & Affiliations

Bachelor of Electrical Engineering – University of Sydney, 1997